Warranty Policy

Warranty on REACTOR GAMING Desktop  and Laptop Computer Systems

The “Standard Warranty” covers 2-year parts and labor.

Included with all purchases, in the important documents packet, is an official warranty sheet that goes part by part stating each warranty. Some parts have longer warranty periods then others; such as the power supply, MAY have a 10 year warranty while everything else has the standard 2 year warranty. PLEASE KEEP THIS FOR THE ENTIRE WARRANTY PERIOD

Reactor Gaming warrants this product and its parts against defects in materials or workmanship for the period specified in the warranty included with the purchase from the original date of delivery. During this period, Reactor Gaming will repair or replace defective parts with new or reconditioned parts at Reactor Gaming option, without charge to you. All original parts replaced by Reactor Gaming or its authorized service centers, become the property of Reactor Gaming. You are responsible for the payment, at current rates, for any service or repair outside the scope of this warranty.

 

Reactor Gaming makes no other warranty, either express or implied, including but not limited to an implied warranty of merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect to this computer other than as set forth below. Reactor Gaming makes no warranty or representation, either express or implied, with respect to any other manufacturer’s product or documentation, its quality, performance, merchantability, fitness for a particular purpose, or conformity to any representation or description.

Except as provided below, Reactor Gaming is not liable for any loss, cost, expense, inconvenience, or damage that may result from use or inability to use the computer. Under no circumstances shall Reactor Gaming be liable for any loss, cost, expense, inconvenience, or damage exceeding the purchase price of the computer.

The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or implied. No reseller, agent or employee is authorized to make any modification, extension, or addition to this warranty.

 

Warranty Conditions

The above Limited Warranty is subject to the following conditions:

1. This warranty extends only to products distributed by REACTOR GAMING      PCS and is effective only if the products are purchased and operated in      the USA. (Within the USA including US 48 States, Alaska, and Hawaii.
2. This warranty covers only normal use of the computer. REACTOR GAMING      PCS shall not be liable under this warranty if any damage or defect      results from (i) misuse, abuse, neglect, improper shipping, or      installation; (ii) disasters such as fire, flood, lightning, or improper      electric current; or (iii) service or alteration by anyone other than an      authorized REACTOR GAMING representative.
3. Virus and other malware are not covered under warranty. As a courtesy REACTOR GAMING will attempt to remove any virus on computers sent      back under warranty, however virus and malware are NOT covered under      warranty. In addition, if a virus damages the computer or our equipment, the customer will be solely responsible.
4. REACTOR GAMING will try to remove any virus on a computer      sent back for repair or replacement, but it is NOT covered under warranty.
5. The shipping for items in a 15-day warranty within the      lower 48 states will be covered by REACTOR GAMING. The shipping will not be      covered by REACTOR GAMING for any warranty period for items purchased in Alaska      and Hawaii, and all other offshore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.
6. In the event that your computer is returned to REACTOR GAMING      for repair – should no defect in materials or workmanship be found, you      will be responsible for return shipping and current labor charges.
7. You must retain your bill of sale or other proof of      purchase to receive warranty service.
8. The computer’s serial number must be untampered with      and clearly identifiable.
9. No warranty extension will be granted for any      replacement part(s) furnished to the purchaser in fulfillment of this      warranty.
10. Any repairs made by a non-authorized REACTOR GAMING service      center will void any and all remaining warranties and return policies      offered by REACTOR GAMING (unless written authorization was previously given by REACTOR GAMING      PCS)
11. REACTOR GAMING and its Authorized Service Centers accept no      responsibility for any software programs, data or information stored on      any media or any parts of any products returned for repair to REACTOR GAMING, its dealer, distributors, resellers, or Authorized Service Centers.
12. All pre-installed software programs are licensed to      customers under non-REACTOR GAMING software vender’s term and conditions      provided with the packages.
13. This warranty does not cover any third-party software      or virus-related problems.
14. REACTOR GAMING makes no warranty either expressed or implied      regarding third-party (non-REACTOR GAMING) software.
15. If a replacement part or PC is sent to you before REACTOR GAMING      PCS receives the original part, the original part must be shipped back      within 14 days of receiving the replacement part. If it is not shipped      back (as scanned by the carrier) within 14 days your original payment      method will be charged for the cost of that part.
16. All items sent back for refund or repair must have a      return label or RMA number from us. Any item sent back without an RMA      number will not be accepted and will be shipped back to the customer at      their own expense.
17. Any items that are overclocked or used for crypto “mining” are void of any REACTOR GAMING Warranty. However, these items may still      be warranted by the manufacturer. If that is the case, we will assist      with that process.

 

Replacement Computers

 

Replacement PC Policy

 

Under certain situations REACTOR GAMING will send a replacement PC to the customer prior to the return shipping of the original computer. When you receive a replacement PC you must RETURN ORIGINAL PC WITHIN 14 DAYS unless otherwise stated. Failure to do this will result in the cost of the computer being charged to you. If the payment method on file is not able to be charged the undue balance may be sent to a collection agency. The PC returned must be whole and complete. Any components missing or tampered with will be charged to the customer. When you send back your original PC, please ensure it is insured and packaged to the standard listed in the “shipping instructions” below. If your PC arrives back damaged, you will be responsible for the cost of any damaged components.

 

Replacement PCs will only be offered for the first 15 days from the date of delivery. Any replacement PC does not restart/alter the warranty length, time, or coverage.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If repairs are required, the customer must obtain an RMA number and provide proof of purchase. RMA and services are rendered by REACTOR GAMING or Authorized Service Centers only.

 

For the first 15 days from the date of delivery REACTOR GAMING will cover the shipping for any repair or warranty work. After the initial 15 days any shipping costs on any item(s) returned for repair are the customer’s responsibility. All returned parts must have an RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted.

 

Should you have any problems with your computer, please follow these procedures to obtain the service:

1. If the computer must be repaired, an RMA number (Return      Merchandise Authorization Number) will be issued for shipment to our      repair depot. Please follow the instructions given by REACTOR GAMING technical      support staff to ship your computer.
2. Pack the computer in its original box or a      well-protected box. REACTOR GAMING will not be responsible for shipping      damage/lost or any product not purchased direct from REACTOR GAMING. It is very important that you write the order number clearly outside the package. REACTOR GAMING      PCS will not pay for return shipping costs outside mainland U.S.A. including Hawaii, Alaska, Guam, and Puerto Rico. Ship the computer with a      copy of your bill of sales or other proof of purchase, your name, address, phone number, description of the problem(s), and the order number you have      obtained to:

 

REACTOR GAMING 

RMA#____________

13847 Mohawk Road Unit 1602 Leawood, KS, 66224, USA

 

1. You must ship your return within 14 days of receiving      your return shipping label or your RMA may be voided.
2. Upon receiving the computer, REACTOR GAMING will repair or      replace your computer (at REACTOR GAMING discretion) and will ship it back to      you within 2 weeks (depending on parts availability) via UPS.
3. Pre-exchange (Parts only): You will need to provide a      valid credit card number as a deposit guarantee. Once approval has been      obtained on your credit card, the part(s) will be shipped FedEx/UPS. You      will need to ship defective part(s) back to REACTOR GAMING within 14 days to      avoid charges to your credit card. If such charges are incurred, the      shipped part(s) will be billed at the current price.
4. You will be responsible for shipping charges to REACTOR GAMING      PCS. In the event that no hardware problems can be found with your      computer, you will be responsible for return shipping costs. You must pay      this fee before we can ship your computer back to you. Refer to the      Product Return Agreement at the end of this manual.

 

Computer Customization

 

1. Accuracy of Product Descriptions:We strive to provide accurate and detailed      descriptions of our products. However, due to constant product      improvements and updates, there may be instances where the actual product      received differs slightly from the description provided. We reserve the right      to update product information without prior notice. While we guarantee      that products listed in the description or customized by the customer will      meet or exceed the specified performance standards, there may be cases      where the exact product received differs from what is explicitly stated. In such instances, we assure customers that any variations will not      compromise the overall performance and quality of the product. The      customer may receive a product of equal or superior performance.
2. Customized Products:Products that are customized by the customer, either through specific      requests or personalized features, may vary in appearance and      specifications. We make every effort to fulfill customization requests, but variations may occur.
3. Product Substitution:In rare circumstances where a listed product is unavailable, we reserve      the right to substitute it with a comparable alternative of equal or      greater value. Customers will be notified of any substitutions before      shipment, and their approval will be sought whenever possible but is not      required.

 

After One-Year Warranty – Post Warranty Repair

For post warranty repair, the procedure is the same; however, you are responsible for shipping charges both way, current labor, and the current price of part(s) used in repair.

 

Desktop Technical Support:

• Our Web address: www.ReactorGaming.com
• E-mail for Technical Support: info@ReactorGaming.co

 

Customer Service:

• E-mail for Customer Service: info@Reactor Gamingpcs.com

 

This product is warranted to the original purchaser against any defects in materials and/or workmanship. This warranty applies only to computers and components originally configured and manufactured by REACTOR GAMING.

If repairs are required during your warranty period, please refer to Procedures for Obtaining Warranty Service in the REACTOR GAMING Warranty section of this manual.

 

Shipping Instructions

REACTOR GAMING advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. Please do not attempt to ship via U.S. Mail. The U.S. Mail has no way of tracking the package in the event the package never arrives at REACTOR GAMING. We recommend UPS, FedEx or any other shipping company that uses tracking technology.

YOUR ORDER NUMBER MUST BE CLEARLY MARKED ON THE OUTSIDE OF THE BOX OR PACKAGE. TAPE A NOTE TO THE SIDE OF YOUR COMPUTER, INSIDE THE BOX OR PACKAGE. THIS NOTE SHOULD INCLUDED:

YOUR FULL NAME, ADDRESS, ORDER NUMBER, DAYTIME PHONE NUMBER AND PROBLEM(S) DESCRIPTION.

Full System:

• The box should be able to handle a weight of 40~50 lbs.
• There should be a minimum of 3” of space on all six      sides of the computer.
• The 3” space shall be fitted with BLOCK FOAM material.      Make sure the material will absorb an impact if dropped.
• We do not recommend foam popcorn/peanuts, newspaper, pieces of cardboard, blankets etc. These materials tend to shift in the      box and allow the computer to move and make contact with the sides of the      box.
• Use heavy-duty 3” packing tape rated at 60 lbs. To seal      the package. Do not use masking tape – the driver will not accept the      package.
• When you ship your REACTOR GAMING product in for repair or      credit, REACTOR GAMING is not liable or responsible for freight damage. It is      recommended that you ensure the package in the event that your REACTOR GAMING      product is received freight damaged, you may be able to file a claim with      your shipper. Any item damaged in shipping will be the responsibility of      the customer.
• If your computer is damaged due to improper shipping, you must instruct REACTOR GAMING to repair or return your computer within 15      days. Computers left beyond 15 days will be subject to a storage fee of $5      per day. However, in no event will storage of your computer exceed 6      months. Any item left beyond 6 months shall be discarded at REACTOR GAMING sole      discretion.

ALL DAMAGE WILL DELAY THE RETURN OF YOUR COMPUTER

Individual parts must be handled in a similar manner:

• The parts must have sufficient protection to prevent      damage, use anti-static bags for memory and peripherals.
• Hard drives and peripherals must be boxed. Never use an      envelope. These parts are sensitive to being dropped or crushed.
• Any package received damaged will be kept in the      receiving department and the Technical Support and Customer Service      Supervisors will be contacted in order to contact you regarding the      damage. You will then be advised to file a claim with the shipping company.

If you have any question regarding to this limited warranty, please E-mail to us at: info@ReactorGaming.co.

 

REACTOR GAMING reserves the right to change this limited warranty without any further notice.

 

REACTOR GAMING Custom Keyboard Warranty.

All custom keyboards created by REACTOR GAMING are supported by a 2-year warranty. This warranty covers manufacturer defects. The REACTOR GAMING Custom keyboard warranty is subject to the following conditions.

1. This warranty extends only to products distributed by REACTOR GAMING      PCS and is effective only if the products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and Hawaii.
2. This warranty covers only normal use of the keyboard. REACTOR GAMING      PCS shall not be liable under this warranty if any damage or defect results from (i) misuse, abuse, neglect, improper shipping, or installation; (ii) disasters such as fire, flood, lightning, or improper electric current; or (iii) service or alteration by anyone other than an authorized REACTOR GAMING representative.
3. The shipping for items in a 15-day warranty within the      lower 48 states will be covered by REACTOR GAMING. The shipping will not be      covered by REACTOR GAMING for any warranty period for items purchased in Alaska      and Hawaii, and all other offshore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam, and Puerto Rico.
4. You must retain your bill of sale or other proof of purchase to receive warranty service.
5. The keyboard’s serial number must be untampered with and      clearly identifiable.
6. This warranty does not cover any standard wear.
7. No warranty extension will be granted for any replacement part(s) furnished to the purchaser in fulfillment of this warranty.
8. Any repairs made by a non-authorized REACTOR GAMING service      center will void any and all remaining warranties and return policies      offered by REACTOR GAMING (unless written authorization was previously given by REACTOR GAMING      PCS)
9. REACTOR GAMING and its Authorized Service Centers accept no responsibility for any software programs, data or information stored on any media or any parts of any products returned for repair to REACTOR GAMING, its dealer, distributors, resellers, or Authorized Service Centers.
10. This warranty does not cover any third-party software or virus-related problems.
11. REACTOR GAMING makes no warranty either expressed or implied    regarding third-party (non-REACTOR GAMING) software.
12. If a replacement part or PC is sent to you before REACTOR GAMING      PCS receives the original part, the original part must be shipped back within 14 days of receiving the replacement part. If it is not shipped back (as scanned by the carrier) within 14 days your original payment      method will be charged for the cost of that part.
13. All items sent back for refund or repair must have a      return label or RMA number from us. Any item sent back without an RMA      number will not be accepted and will be shipped back to the customer at      their own expense.

 

Return Policy

 

RETURN OPTION:

 

REACTOR GAMING is confident that you will be completely satisfied with your REACTOR GAMING computer. However, should you be unsatisfied for any reason, we offer you the option to return most products you purchase directly from REACTOR GAMING.

15-Day Return Period for Certain Products and Accessories: Unless you have a separate agreement with REACTOR GAMING (approved in writing), or an exception (as provided below), all hardware, accessories, peripherals, and parts may be returned within 15 days from the date on the packing slip or invoice for a credit of purchase price paid, less shipping and handling, rush service fees, and any applicable restocking fees (as further described below). Any product returned to REACTOR GAMING without prior authorization from REACTOR GAMING will be considered an unauthorized return, and you will not receive credit for the product.

Note* Customer will be responsible for the return shipping costs for all returned/refunded items.

ALTERNATIVE REFUND DETAILS:

If a refund cannot be issued to your original payment method due to your financial institution declining the refund, an alternative refund may be processed via PayPal.

• The refund amount will be issued to you via PayPal. The      payment will be sent “for goods and services” and PayPal may charge a      transaction fee. This fee is around 3%.
• The refund will take around 48 hours to process.
• We will send a confirmation email before sending the      refund that states this information and requires verification from you      before initiating the alternative refund.
• By accepting this alternative refund method, you agree that no disputes or chargebacks will be opened on the transaction      through the original payment method.

Exceptions to the Satisfaction Guarantee and 15-Day exchange Period:

• Software may not be returned at any time unless the      software being returned is.
• Media-based software that is unopened and still in its      sealed package or, if delivered electronically, software that you have not      accepted by clicking “I agree to these Terms and Conditions.”
• Products must be in “like new” condition and cannot      have any damage, imperfections or alterations that affect the condition      of the computer. This includes the smell of smoke, stickers, etc.
• Products that have been physically damaged, neglected, or abused by the customer, or if any “void if removed” warranty stickers      are removed, cannot be accepted for full refund.
• Any items that have been overclocked or used for crypto “mining” are nonrefundable.

 

PROMOTIONAL ITEMS:

• If you return a purchased item that qualified you for a      discount, promotional item or promotional gift card and either (i) do not      also return the discounted or promotional item or (ii) have already      redeemed the promotional card, REACTOR GAMING may deduct the value of the      discount, promotional item or redeemed card from any refund you receive      for the return of the purchased item.
• If you return a purchased item that qualified you for a      promotional “Free Shipping” discount, REACTOR GAMING will deduct $50 for the      value of the shipping discount from any refund you receive for the return      of the purchased item.

 

HOW TO RETURN A PRODUCT:

Before returning a product, you MUST first contact REACTOR GAMING customer service at info@ReactorGaming.co. If a return request is submitted by 11:59pm CST on the 15th day we WILL honor the return request if found valid even if we respond after the 15th day. REACTOR GAMING will not accept returns without an order number. NOTE: You must ship the product to REACTOR GAMING within 10 days of confirming RMA with REACTOR GAMING and MUST follow these steps:

• Ship back all products you are seeking to return to REACTOR GAMING      PCS and for which you received an order number. For partial returns, your      credit may be less than the invoice or individual component price due to      bundled or promotional pricing or any unadvertised discounts or      concessions.
• Return the products in their original packaging, in      as-new condition, along with any media, documentation and any other items      that were included in your original shipment. REACTOR GAMING will not provide a      replacement shipping box under any circumstances.
• Ship the products at your expense and ensure the      shipment or accept the risk of loss or damage during shipment.
• Upon receipt of your return, REACTOR GAMING will issue credit for the purchase price paid, less shipping and handling, and any      applicable restocking fees subject to this policy.

 

Note: Before you return the product to REACTOR GAMING, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove any and all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. REACTOR GAMING is not responsible for any confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media that may be included in your return.

 

CANCELATION POLICY:

• You are free to cancel your order at any point prior to      shipping. Once the package is shipped (defined as packaged and labeled) the PC will be considered a “Return” and will follow the return      instructions detailed above.

 

“ACCESSORIES” RETURN POLICY

• All accessories can be returned within 15 days of      delivery for a refund or replacement. In order to receive a refund, the      accessory must be in the following condition.
• The packaging to the accessory must be returned with      the accessory.
• The packaging must be intact and in resealable      condition with no major tears, or imperfections.
• All original manuals and paperwork must be returned      with the accessory.
• The accessory itself must be in a new condition. There are scant not be any scuffs, scratches, imperfections, or smell of smoke.
• The accessory must be fully functional and undamaged. This includes water damage or any “sticky buttons” from solids/liquids      getting on/into the accessory.
• Accessories include, but are not limited to; monitors, keyboards, mice, headsets, and other “accessories” purchased with or      without a computer.

REACTOR GAMING CUSTOM KEYBOARD RETURN POLICY

• REACTOR GAMING Custom keyboards can be returned for a refund within 15 days of delivery. In order to receive a full refund, the keyboard      must be in a new and resellable condition. There cannot be any damage      or notable signs of use. Customer will be liable for return shipping on      any items returned for a refund and original shipping is nonrefundable.